Johannesburg – Rand Mutual Assurance (RMA) has announced the launch of e‑CARE, an advanced digital claims platform designed to modernise the organisation’s service delivery.
e‑CARE streamlines claims processing and significantly enhances the experience of injured workers, employers, healthcare providers, and internal teams.
The platform marks a major milestone in RMA’s digital transformation journey and reinforces its commitment to strengthening South Africa’s social protection systems.
Positioned as a flagship innovation, e‑CARE introduces a modern, intuitive, and fully integrated digital environment that simplifies the claims process from end to end.
It replaces manual, paper‑based workflows with a seamless digital experience that improves turnaround times, reduces administrative burden, and enhances transparency for all stakeholders.
“eCARE represents a bold step forward for RMA and the communities we serve,” RMA Chief Information Officer Keneilwe Gwabeni said Tuesday, 19 May 2026.
“It is more than a system upgrade – it is a strategic investment in service excellence, operational efficiency and beneficiary-centred care.
“Our goal is to ensure that every injured worker receives the support they need quickly, transparently, and with dignity.
“e‑CARE helps us deliver on that promise.”
The introduction of e‑CARE is driven by RMA’s ambition to become a digitally progressive social protection partner.
The platform has been designed to address long‑standing challenges in claims administration, including delays, fragmented communication, and limited visibility for claimants and employers.
Key enhancements include:
- Faster claims processing, supported by automated workflows and real‑time data validation.
- Improved transparency, with users able to track claim progress and access documentation online.
- Reduced administrative burden, enabling employers and healthcare providers to submit information digitally.
- Enhanced accuracy and compliance, supported by structured data capture and integrated verification.
“We know that delays in claims processing can have a direct impact on a person’s recovery, livelihood, and sense of security,” Gwabeni said.
“eCARE is designed to remove friction from the process and ensure that decisions are made faster and more accurately.”
RMA plays a critical role in supporting injured workers under the Compensation for Occupational Injuries and Diseases Act (COIDA).
By modernising its claims environment, the organisation aims to contribute to broader national goals of improving labour security, economic productivity, and access to social protection.
The platform supports:
- Faster recovery and return‑to‑work outcomes for injured workers.
- Improved coordination between employers, healthcare providers, and RMA.
- Greater accountability and data‑driven decision‑making across the claims value chain.
“Our responsibility extends beyond processing claims; we are custodians of a system that protects workers and supports economic resilience,” Gwabeni explains.
“eCARE strengthens that system by improving access, efficiency, and trust.”
RMA brings deep experience in managing large, regulated benefit environments, combining operational discipline with technology‑driven innovation.
Its platforms are built for efficient, transparent, and compliant administration at scale, supporting employers and beneficiaries in increasingly complex regulatory and operational landscapes.
Within this framework, e‑CARE has been developed as a modern, enterprise‑grade platform that extends RMA’s legacy of administrative excellence.
It reshapes the delivery of compensation, insurance, and benefit administration, enabling a more seamless, data‑driven, and resilient service model.
“Digital transformation succeeds when people feel confident, informed, and supported,” said Gwabeni.
“We are investing heavily in training and communication to ensure that every stakeholder understands the value of eCARE and feels empowered to use it.
“This platform signals a new era for RMA. It reflects our commitment to innovation, reliability, and service excellence.
“Most importantly, it demonstrates our dedication to the people who rely on us during some of the most challenging moments of their lives.”
As RMA progresses and adapts to new challenges and opportunities, the e-CARE platform will play a pivotal role in shaping the future developments of the organisation.
It will serve as the cornerstone for a series of enhancements that are on the horizon.
These include the implementation of advanced analytics that will enable more insightful data analysis and decision-making processes.
Additionally, e-CARE will feature expanded self-service capabilities, allowing users greater autonomy in accessing and managing their information.
Moreover, there will be an emphasis on fostering deeper integration with national systems, ensuring seamless communication and coordination across various platforms and sectors.
This holistic approach aims to enhance overall efficiency and effectiveness in managing risk and serving stakeholders.
“We are building a future-ready organisation that is agile, transparent, and centred on the needs of South Africa’s workforce. eCARE is a major step toward that future,” Gwabeni stated.
