Cape Town – A car dealer, that broke the rules for selling vehicles, has been ordered to refund a customer all the money they paid for a faulty Daihatsu Terios 4×4.
Commenting on the matter on Thursday, (29 August 2024), the National Consumer Commission (NCC) said it “welcomes the judgment” handed down by the High Court of South Africa, Western Cape Division.
The judgment issued last week on Thursday, (22 August 2024), confirmed that Unicity Trading (PTY) Ltd trading as Cape SUV, contravened provisions of the Consumer Protection Act.
This matter was initially heard by the National Consumer Tribunal (Tribunal) earlier this year.
The Tribunal ruled in favour of the NCC.
The matter came to light after a client had complained to the NCC that the 2013 Daihatsu Terios 4×4 they bought from the dealership developed multiple defects shortly after purchase.
Despite several attempts to repair the vehicle it continued to have issues.
As a result, the customer cancelled the sale and requested a full refund.
The Tribunal then ruled that Cape SUV conducted prohibited conduct and was ordered to refund the consumer, within 30 business days, the purchase price of R151 900 for the Daihatsu Terios – a mini SUV produced by the Japanese automobile manufacturer.
The dealership was also ordered to collect the vehicle from the consumer within five business days.
