Johannesburg – The National Consumer Commission (NCC) has launched an investigation into complaints of overbooking levelled against FlySafair.
The NCC said it has noted concerns in the media, including social media platforms, regarding allegations of FlySafair overbooking and/or overselling practices.
On this basis, the NCC on Wednesday, (8 January 2025, said it has initiated an investigation into the conduct of overbooking and/or overselling by FlySafair to assess and review compliance with provisions of the Consumer Protection Act 68 of 2008 (CPA), in particular sections 19(2)(a), 22 (1)(b), 41(1)(a), 47, and 48(1)(b).
The NCC said it has established communication with the airline and required relevant information to kick-start the investigation.
Acting Commissioner Hardin Ratshisusu, in announcing the investigation said: “The NCC will prioritise this investigation given the nature of the allegations.
“Consumers affected by this practice are urged to come forward and provide information that could assist the investigation.”
FlySafair, recently named the most punctual airline in Africa & the Middle East for a second year in a row by Cirium, in their latest On-Time Performance Review, posted its response on X.
FlySafair said: “… we do overbook flight to ensure we keep our tickets as affordable as possible for our passengers. We do see how inconvenient this can be and therefore offer compensation for passengers that were not able to take the flight they’ve booked.”
