Johannesburg – The National Consumer Tribunal has confirmed a settlement agreement entered into between the National Consumer Commission (NCC) and Cartrack (Pty) Ltd.
Initially, the NCC received, over a period, complaints from 210 consumers regarding Cartrack’s failure to provide remedies.
The NCC referred the matter to the Tribunal on 2 March 2026.
The Tribunal investigated the complaints lodged by the consumers and found that the terms and conditions of the sale agreements were inconsistent with the Consumer Protection Act (CPA).
Cartrack agreed to settle 167 complaints, without admission of liability and to avoid lengthy legal proceedings, while on the balance of the complaints, the NCC could not establish a contravention.
After consideration, the Tribunal confirmed the settlement agreement on 25 March 2026, making it a consent order in terms of Section 74(1) of the Consumer Protection Act (CPA).
Cartrack also agreed to enhance its Terms and Conditions to remove any potential vagueness.
In terms of the settlement, Cartrack has agreed to the following:
- Pay an administrative fine of R5 000 000;
- Refund a total sum of R5 101 225 to consumers;
- Cancel affected contracts without charging a cancellation fee; and
- Amend their terms and conditions to ensure consistency with the provisions of the CPA.
Commenting on the consent order as granted by the Tribunal, Acting Commissioner Hardin Ratshisusu, on Friday, 27 March 2026, said, “This settlement concludes a lengthy investigation on complaints involving Cartrack.
“Consumers who were affected by the conduct will, through this settlement, receive redress.
“The NCC further welcomes Cartrack’s commitment to amend its terms and conditions to ensure compliance with the CPA and acknowledges Cartrack’s full cooperation.”
